Frequently Asked Questions:
1.1 What is a Cookie?
A cookie is a text-only string that gets entered into the memory
of your browser. This value is given a expiration time which can be set to
be longer than the time you spend at that site. If longer, then this string
is saved to file for future reference.
These range from the ability to personalize information (like on My Yahoo
or Excite), or to help with on-line sales/services (like on Amazon Books
or eBay), or simply for the purposes of collecting demographic information
(like DoubleClick). Cookies also provide programmers with a quick and
convenient means of keeping site content fresh and relevant to the user's
interests. We use them mostly for login purposes so users don't have to
log into their accounts each time they visit our site. Cookies also allow
returning customers to view order and shipping information.
1.3 Can I delete my cookies?
Yes. Whether you use Internet Explorer or Netscape, your cookies
are saved to a simple text file that you can delete as you please.
In order to do this properly, remember to close
your browser first. This is because all your cookies are held in
memory until you close your browser. So, if you delete the file with your
browser open, it will make a new file when you close it, and your cookies
will be back.
Remember that deleting your cookie file entirely
will cause you to "start from scratch" with every web site you usually
visit. So, it may be preferable to open the cookies.txt file (in the case
of Netscape) and remove only the entries you don't like, or go to the
cookies folder (in the case of IE) and delete the files matching servers you
2.1 I'm registered...Why can't I view my Order Information?
When you register, an email is sent to our representatives who verify
your customer status. Once verified, your customer id is added to your web profile
and you will be able to view order information. This process may take a few days
to process. You may use the Contact Us form to inquire on this process or contact
your Customer Service Representative.
2.2 The website gave me an error message...now what?
It is very helpful if you could copy the error message to send to us.
Please report all error messages to firstname.lastname@example.org or use our Support form
HERE. We will investigate each incident as we receive it.